Job Description

The Front Office Manager assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

Responsibilities;

1. Manage all front office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.

2. Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and rewards.

3. Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.

4. Ensure compliance with Hilton standards.

5. Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns.

6.



Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.

7. Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

8. Complete audit procedures (QA), as needed

9. Recruit, interview and train team members

10. Any other duties assigned by department heads and/or the General Manager

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- Previous experience in a Hospitality industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Hilton Experience
- Must be able to work flexible hours, able to work Mornings/afternoons/evenings/weekends/holidays as necessary to meet guests' needs

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous managerial experience
- Previous experience in the hotel industry

Job Type: Full time

Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Benefits:

- On-site parking

Work Location: In person

📌 Front Office Manager (Canada)
🏢 Doubletree by Hilton Toronto Airport
📍 Canada