Are you a detail-oriented financial professional looking to take on a vital role in the financial health of the City? As our next Accounting Assistant, you will directly impact our operations by effectively managing debt collection, account reconciliations, and strategically managing collection blocks across all city departments. Your decisions will be essential in evaluating accounts for potential write-offs and facilitating collection agency accounts, all while providing exceptional customer service to citizens and businesses.

Responsible for generating aging reports from SAP to identify accounts by age Analyze reports, add comments, and follow up with customers Identify accounts based on materiality and take necessary action Reconcile GL accounts related to AR, such as 204000 auto post accounts Post account changes to notes, adjustments, and journal entries for customer and related business area accounts Generate monthly reports and perform monthly reconciliation (i.e., aging report, dunning block report, collection agency report) Inform the customer of the outstanding amount based on the customer account Ability to identify and relate the contractual obligations where a contract is in place Able to diffuse and de-escalate difficult customer interactions to facilitate active listening Responsible for providing coverage to the Customer Master role, ensuring proper maintenance of the record on a timely basis,



completely and accurately A recognized accounting certificate from a recognized post-secondary institute Minimum one (1) year of related experience in an office environment Assets Minimum one (1) year of customer service experience Knowledge and understanding of provincial and federal legislation regarding accounts receivable collections Knowledge of corporate and departmental policies, procedures, bylaws and processes in the performance of accounts receivable collections Competency in the use of Microsoft Word and Excel, and Google applications & others financial software Collection experience and handling difficult customer interactions would be an asset Solid organizational skills with the ability to work independently and accurately with attention to detail in a customer-focused service setting Able to apply professionalism, courtesy, positivity, problem-solving, and respect when applying established policies and procedures to all internal and external interactions Embracing a culture of equity, diversity, reconciliation and inclusion Applicants may be tested Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52 Up to 1 permanent full-time position 29.924 - $37.552 (Hourly); $

📌 Accounting Assistant I - Corporate Collections (Edmonton)
🏢 City of Edmonton
📍 Edmonton