Company Overview

Priority Mechanical Services is a reputable HVAC and plumbing company serving Southwestern Ontario since 1996. We pride ourselves on delivering prompt, safe, and friendly service through a team of highly skilled tradespeople and dedicated office staff, supporting our operations in new home construction, renovation, and light commercial markets.

Job Summary The Accounts Payable Clerk / Customer Service Representative is responsible for performing a variety of accounting, customer service, and administrative duties within Priority Mechanical Services Ltd.

The primary responsibility of this position is the accurate preparation, processing, and maintenance of accounts payable transactions, ensuring vendor invoices are properly coded, approved, recorded, and paid on time.

In addition to Accounts Payable responsibilities, this position provides Customer Service Representative (CSR) support to the Sales & Service Department. During available capacity throughout the week, the employee will assist with answering incoming customer calls, booking service appointments, responding to general customer inquiries, and supporting the scheduling needs of the department.

This position requires someone who can balance detail-oriented accounting work with a friendly, professional customer-service approach and comfortably transition between responsibilities based on the needs of the business.

Duties and Responsibilities

Accounts Payable & Accounting

- Perform high-volume data entry of invoices into the accounting software system with accuracy and efficiency.
- Match purchase orders, packing slips, and invoices to verify accuracy prior to payment.
- Process vendor payments via cheque, EFT, or credit card in accordance with company policies and payment schedules.
- Maintain accurate and organized records of all accounts payable transactions.
- Reconcile vendor statements, research discrepancies, and resolve issues in a timely manner.
- Communicate with vendors regarding invoices, payment inquiries, account discrepancies, and required documentation.
- Prepare and maintain reports related to accounts payable activities.
- Assist with month-end and year-end accounting procedures as required.
- Support the accounting team with additional duties and projects as assigned.

Customer Service & Scheduling Support

- Answer incoming customer calls in a professional, friendly, and helpful manner.
- Assist with incoming call volume and provide CSR coverage based on departmental needs and available capacity.




- Gather relevant information from customers to understand their service needs and determine the appropriate next steps.
- Book service and repair calls accurately within the company scheduling system.
- Obtain and document complete customer, property, equipment, and service information when booking appointments.
- Communicate appointment expectations, availability, and other relevant information clearly to customers.
- Assist customers with general questions and direct calls to the appropriate employee or department when necessary.
- Maintain accurate and detailed customer notes to support technicians, dispatchers, and other team members.
- Support the Sales & Service Department with scheduling and customer communication during busy periods, staff absences, or increased call volume.
- Deliver a positive customer experience that reflects Priority's standards for professionalism, responsiveness, and service.

General Administrative Support

- Answer and direct incoming phone calls to the appropriate department or employee.
- Greet and assist visitors, vendors, and customers as required.
- Provide overflow administrative support to other departments based on workload and business needs.
- Assist with other administrative tasks and special projects as assigned.
- Remain flexible in daily responsibilities and assist where needed to support the overall efficiency of the company.

Core Competencies

Attention to Detail: Demonstrates accuracy and thoroughness in data entry, financial processing, customer information, scheduling, and documentation.

Organization & Time Management: Effectively prioritizes responsibilities and manages competing accounting, administrative, and customer-service demands.

Customer Service: Demonstrates a friendly, patient, and solutions-focused approach when assisting customers and represents Priority professionally during every interaction.

Communication: Communicates clearly, confidently, and professionally with customers, vendors, technicians, managers, and coworkers.

Adaptability: Comfortably transitions between focused accounting work and customer-facing responsibilities as business needs and call volumes change.

Teamwork:



Works collaboratively across departments and willingly provides support where needed to contribute to the success of the overall team.

Problem Solving: Uses good judgment to resolve routine vendor or customer concerns and knows when an issue should be escalated.

Knowledge, Skills, and Abilities

- Strong data entry skills with a high level of numerical accuracy.
- Basic understanding of accounting principles and accounts payable processes.
- Strong verbal communication and telephone skills.
- Ability to provide professional and personable customer service.
- Ability to gather information efficiently and accurately while speaking with customers.
- Comfortable learning service terminology and asking appropriate questions to assist with booking customer calls.
- Strong computer skills and proficiency in Microsoft Office; experience with accounting, dispatching, or customer management software is an asset.
- Ability to manage time effectively and maintain accuracy despite phone calls and other interruptions.
- Ability to prioritize responsibilities based on deadlines, customer needs, and departmental workload.
- Ability to work independently while contributing positively within a team setting.
- Comfortable working in a fast-paced environment where daily priorities may change.

Education and Experience

- High school diploma or equivalent required.
- Post-secondary education in Accounting, Business Administration, Office Administration, or a related field preferred.
- Previous experience in an accounting, administrative, or customer service environment is an asset but not required.
- Previous telephone-based customer service or scheduling experience is considered an asset.
- Training will be provided on company accounting systems, service software, processes, and booking procedures.

Working Conditions

- Office-based role, Monday to Friday.
- Frequent use of computers, phones, accounting software, customer management systems, and standard office equipment.
- Regular interaction with customers, vendors, technicians, managers, and other departments.
- Work requires the ability to transition between focused accounting responsibilities and incoming customer calls throughout the day.
- Workload and the balance between Accounts Payable and CSR responsibilities may fluctuate based on accounting deadlines, call volume, staffing levels, and overall business needs.

Pay: $19.00-$23.00 per hour

Expected hours: 40.0 per week

Benefits

- Company events
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Work Location: In person

📌 Accounts Payable Clerk / Customer Service Representative (Ayr)
🏢 Priority Mechanical Services
📍 Ayr