About the Role

We are looking for an Admissions & Student Success Coordinator to manage the student journey from initial inquiry through enrollment, payment, course attendance, certification and post-course engagement.

This is a student-facing admissions and coordination role focused on converting qualified leads into paid enrollments while ensuring students receive timely communication, support and a positive experience throughout their learning journey.

The successful candidate will work closely with Admissions, Marketing & CRM, Finance, Operations and trainers to ensure smooth enrollment, student communication and course coordination.

Key Responsibilities

- Respond to prospective student inquiries through phone, email, SMS and CRM, providing accurate course, schedule, fee and enrollment information.
- Qualify leads, conduct timely follow-ups and convert qualified prospects into registrations and paid enrollments against course targets.
- Process registrations, coordinate deposits and outstanding payments, and maintain accurate enrollment and payment records.
- Manage student onboarding and pre-course communication, including confirmations, required documents, course preparation, schedules and location details.
- Maintain accurate student lists, attendance records and course information, coordinating student requirements with Operations and trainers.
- Serve as a key point of contact for students, responding to questions, resolving issues and escalating matters requiring management, financial or operational decisions.
- Coordinate certificates, post-course communication, student feedback and satisfaction tracking within established timelines.
- Maintain accurate CRM records, lead stages, follow-up activities,



enrollment status and student information, and prepare regular admissions and student activity reports.
- Support repeat enrollment, referrals and ongoing student engagement by communicating relevant future courses and learning opportunities.
- Coordinate with Marketing & CRM, Finance, Operations, trainers and management to ensure smooth student and admissions processes.

Key Requirements

- Diploma or Bachelor’s degree in Business Administration, Marketing, Communications, Education, Customer Service or a related field.
- 2–4 years of experience in admissions, sales, customer service, student services, account coordination or a related role.
- Experience with lead follow-up, conversion and customer/student relationship management.
- Experience using CRM systems and maintaining accurate customer or student records.
- Strong communication skills with the ability to handle inquiries professionally through phone, email and messaging platforms.
- Solid organizational skills and ability to manage multiple students, follow-ups and deadlines.
- Experience with enrollment, payment follow-up, onboarding or course coordination is an advantage.
- Experience in education, training, healthcare, medical aesthetics or service-based businesses is an asset.
- Proficiency in Microsoft Office and/or Google Workspace.
- Ability to work effectively in a remote, cross-functional environment.
- Must be currently based in Canada.

Success in This Role

Success will be measured through lead follow-up and conversion, enrollment achievement, timely student communication, payment coordination, CRM accuracy, student satisfaction, repeat enrollment and referral activity.

Pay: Up to $100,000.00 per year

Work Location: Remote

📌 Admissions & Student Success Coordinator (Canada)
🏢 3D Lifestyle Oshawa
📍 Canada