A career as a senior application support analyst within the Capital Markets IT Delivery team at National Bank means acting as a specialist in the support, stability, and continuous improvement of business-critical applications. This role allows you to make a direct impact on the operations and performance of the Loan IQ platform through your expertise in application support, technical analysis, and Java and SQL technologies. Monitor application performance, automated processes, and operational workflows to maintain system stability and reliability.

Perform technical analyses and execute SQL queries to support application troubleshooting, maintenance, and optimization. Contribute to the evolution of solutions by participating in configuration changes, application fixes, and minor Java enhancements. Validate deployments, upgrades, and technology changes in collaboration with development, quality assurance, and integration teams.

Maintain technical documentation, operational procedures, and knowledge repositories to support ongoing operations and knowledge sharing.

The Capital

Markets IT Vice-Presidency brings together specialists who work in an agile, proactive, and collaborative manner to seize opportunities, stay at the forefront of technology, and continuously improve processes. You will work closely with Loan IQ specialists, developers, quality assurance analysts, and integration and release management specialists. Our team stands out for its collaboration, technical expertise, and commitment to continuous improvement.

We strive to provide maximum flexibility to support your quality of life, including a hybrid work setting and a flexible, adaptable schedule. Our personalized training programs, based on learning through experience, help you master your profession and develop new areas of expertise.



Tools such as the Data Academy, language training, the Harvard Learning Center, as well as coaching and mentoring opportunities, are available to you at all times.

Hold a bachelor's degree in Information Technology or a related field, along with a minimum of two years of experience in application support, software development, ortechnical operations Demonstrate proficiency in Java and SQL technologies. Have experience in application incident resolution, technical analysis, and production support environments. Possess a solid understanding of relational databases, application monitoring tools, and system maintenance practices.

Understand software development life cycles, testing approaches, and change management processes. Knowledge of Loan IQ, application programming interfaces (APIs), automated processing, or financial applications is considered an asset. Be a vailable to participate in an on-call rotation Languages: French, English Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Analytical

Skills, Application Support, Computer Maintenance, Diversity & Inclusion, Empathy, Initiative, Java, Learning Agility, MySQL, Resiliency, Stakeholder Management, Teamwork, Technical Documentation Flexible group insurance Generous pension plan Employee and family assistance program Involvement in community initiatives Telemedicine service Virtual sleep clinic Whether through our surveys or programs, regular feedback and ongoing communication are encouraged. We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments.

📌 Application Support Senior Analyst (Montreal)
🏢 National Bank of Canada
📍 Montreal