Job Summary

As Assistant General manager, you will assist in overseeing all aspects of operations at the resort, to day-to-day staff management and guests. You should be an ambassador for the brand and the Resort. As part of the business holding in Revelstoke the ownership group also operates Revy Self Storage, this aspect of the business will be an additional area of responsibility.

You will provide leadership, strategic planning, and support for our service culture, maximized operations, and guest satisfaction. You will report directly to the Managing Partner/General Manager and act as General Manager in their absence.

You will be responsible for managing the team and overall Resorts targets to deliver an excellent Guest experience.

Responsibilities

Overseeing daily operations of the business

Creating new strategies for growth and putting them into practice

Overseeing the budget and managing expenses

Training new staff and management

Team hiring and development

Evaluating productivity and performance and implementing strategies for improvement

Financial budgeting and performance

Manage ongoing profitability of the resort, ensuring revenue and guest satisfaction targets are met and exceeded.



4.9 star rating goal on partner platforms

Developing improvement actions, carry out cost savings.

A solid understanding of P&L; statements and the ability to react with impactful strategies

Maximizing room/cabin yield and resort revenue through innovative sales practices and yield management programs.

Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.

Requirements

- Proven experience in hospitality or customer service roles with leadership responsibilities
- Strong understanding of guest services principles and hospitality standards
- Excellent communication and interpersonal skills to connect effectively with guests and team members
- Ability to handle cash transactions accurately and maintain financial integrity
- Demonstrated leadership skills with the ability to motivate a diverse team
- Flexibility to work varied shifts, including evenings, weekends, and holidays as needed
- A proactive attitude with problem-solving skills and attention to detail

Pay: $70,000.00-$85,000.00 per year

Work Location: In person

📌 Assistant General Manager - Operations (Revelstoke)
🏢 Boulder Mountain Resort
📍 Revelstoke