Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. We’re more than a hospitality and attractions company.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again.

Get discounts on hotel stays, dining, and retail Information Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation.

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected] to the Guest Experience Manager, the Assistant Guest Experience Manager is responsible for supporting the day-to‑day operation of Guest Experience across both the Base and Summit Terminals.



This includes guest arrivals and departures, ticketing, group operations, cash control, queue management, summit guest services, programming and overall guest experience.

Lead, support and coach the Guest Experience teams across both terminals, ensuring consistent service, communication and operational standards throughout the entire guest journey. Oversee the arrival and departure experience, including queue and lift-line management, guest flow, accessibility, cleanliness, safety and communication. Support the daily operation of the Front Desk, Ticket Booth, Group Desk, Cash Control Office, boarding areas and Summit guest‑facing spaces.

Recruit, onboard, train, schedule, coach and develop Guest Experience colleagues working across both terminals Coordinate colleague schedules, breaks, training and daily deployment to provide effective coverage throughout the guest experience. Ensure colleagues have the knowledge, tools and resources required to confidently assist guests and deliver a high‑quality experience. Support revenue growth by providing ongoing sales training, coaching and product knowledge.

Support the effective operation of ticketing, point‑of‑sale, scanning and other Guest Experience technology, arranging troubleshooting or repairs when needed. Maintain cash security by ensuring all cash‑handling policies and procedures are consistently followed. Support the daily reconciliation of cash reports and ensure any required corrections or adjustments are completed accurately.

Work closely with all Banff Gondola departments, including Lifts, Food & Beverage, Retail, Photos, Programming,



Interpretation, Maintenance and Building & Grounds, to deliver a seamless guest experience. Remain calm and positive during periods of high guest volume, operational disruption or unusual events, providing clear direction and helping the team maintain service standards. Communicate operational observations, emerging concerns and improvement opportunities to the Guest Experience Manager and other department leaders.

Support seasonal programs, special events, interpretive experiences and guest engagement initiatives. Act in place of the Guest Experience Manager when required and assist with departmental planning, performance management and operational decision‑making. Proven leadership skills and a genuine passion for coaching, supporting and developing colleagues.

A strong commitment to hospitality and guest‑service excellence. A minimum of two to three years of supervisory or management experience, preferably in tourism, attractions, hospitality or a high‑volume guest setting. Highly organized, with excellent attention to detail and the ability to manage competing priorities.

Comfortable moving regularly between the Base and Summit Terminals and leading teams in both indoor and outdoor environments. Strong computer skills and the ability to learn ticketing, point‑of‑sale, scheduling and operational systems. Ability to work a flexible schedule, including mornings, evenings, weekends and holidays.

Physical demands include frequent use of hands, repetitive movements, speaking, sitting or standing for extended periods, walking between work areas, bending and twisting, working outdoors, and lifting, pushing or pulling up to 50 pounds. A second language is considered an asset.

First

Aid certification and health and safety experience are considered assets. To honour our commitment to being Always Honest, all employees must consent to a criminal record check. #

📌 Assistant Manager - Property Management (Banff)
🏢 Brewster
📍 Banff