Baycrest Hospital - Full Time Team Lead (Nights)

Position: Full Time Team Lead

Site: Baycrest Hospital

Hours: Continental Nights (2000-0800)

Pay:$24.91/hr

Posting Date: September 16, 2026

Internal Closing: September 22, 2026

Closing Date: September 30, 2026

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The Team Lead will play a vital role in ensuring the safety and security of our hospital premises by providing leadership, direction, and ongoing coaching to our security staff.

Roles and Responsibilities:

- Provide leadership, direction, and ongoing coaching and training to security staff.
- Maintain excellent deportment and customer service skills
- Liaise with visitors, clients, and staff to address concerns and ensure a safe and welcoming environment.
- Communicate any concerns or issues with the Site Coordinator in a timely manner.
- Document and investigate security incidents and complaints according to established procedures.
- Ensure all standing orders and scheduled daily activities are carried out for each shift.
- Ensure site staff adhere to all Paladin Security and Baycrest Hospital security policies and procedures.
- Coach staff when necessary and ensure proper documentation is passed onto the Site Coordinator.
- Monitor and operate numerous systems including access control, CCTV, fire and life safety.
- Make emergency overhead announcements as needed.
- Answer telephones and dispatch calls in a timely and efficient manner.
- Assist in tracking and deployment of security staff
- Handle a variety of dispatch duties including incident call taking and coordination
- Manage Lost & Found items
- Manage the issuance and return of facility keys and ID/Access cards




- Plan and implement shift work schedules to ensure adequate coverage
- Ensure all Security Officers have received mandatory training and maintain compliance with training requirements.
- Manage attendance and address any attendance-related issues as needed
- Perform security audits to identify potential vulnerabilities and recommend corrective actions
- Provide proactive and reactive security patrols

Qualifications:

- Experience in Dispatch is preferred
- Excellent deportment, customer service, and communication skills
- Ability to multitask and prioritize responsibilities in a fast-paced environment
- Strong leadership abilities with a commitment to coaching and training
- Working knowledge of CCTV, access control systems, and other security equipment
- Ability to work effectively both independently and as part of a team
- Available to work continental shift

Prerequisites:

- Immunization Record - TB 1 2, MMR, Varicella
- Double Vaccinated - Full Vaccinated from COVID-19 with 2 doses minimum.
- Valid Ontario Security Guard License
- Valid Ontario CPR and First Aid Certification Level C (WSIB approved provider)
- Must have a minimum 1-2 years of experience in team lead security
- Diploma in Justice studies/police foundations is considered an asset
- Legally authorized to work in Canada
- Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)

Why choose Paladin?

- Competitive salary and advantages package.
- Paid vacation & sick days
- Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
- Daily pay available - your paycheck, on your schedule

📌 Baycrest Hospital - Full Time Team Lead (Nights) (North York)
🏢 Paladin Security
📍 North York