Become a vital part of our team as a Bilingual Collection Customer Service Agent, helping clients manage their financial health with empathy and understanding. Your listening skills and flexibility will make a difference in their lives. We are seeking a proficient Bilingual Collection Agent to join our client contact center, where you will work Monday to Friday from 11:30 a.m. to 8:00 p.m. You will engage with clients to assess their financial situations and provide tailored payment solutions.

Your role demands strong relationship-building skills coupled with customer service experience. Key Responsibilities:

- Contact clients to build trustful relationships
- Analyze information for assessing financial situations
- Address client needs and resolve issues
- Develop customized financial solutions
- Educate clients on their financial health benefits

Requirements:

- High school diploma required
- Customer service and advisory experience needed
- Ability to build solid client relationships
- Bilingual in English and French
- Excellent communication skills

Utilize your empathy and customer service skills to positively impact clients' financial journeys.

📌 Bilingual Collection Customer Service Agent (Montreal)
🏢 National Bank of Canada
📍 Montreal