Enhance customer engagement as a Bilingual Customer Agent with Fairstone Bank. This full time role offers a blend of service inquiries and credit evaluations in a hybrid work model.

Fairstone

Bank is looking for a motivated Bilingual Customer Agent to provide exceptional service. You will resolve various customer issues and support account adjustments and loan applications while collaborating with multiple departments. Your bilingual skills will be crucial in handling inquiries both in French and English effectively. Key Responsibilities:

- Resolve customer service inquiries with efficiency
- Support account adjustments and loan application processing
- Review and evaluate credit applications
- Promote products via cross-selling opportunities
- Aim for first contact resolution and follow procedures

Requirements:

- Fluent in English and French, both verbal and written
- Experience in customer service or sales environment
- Strong multitasking and adaptability skills
- Proficiency in Microsoft Office Suite and Outlook
- Strong analytical and problem-solving capabilities

Utilize your bilingual communication and customer service skills to excel at Fairstone Bank!

📌 Bilingual Customer Agent at Fairstone (Toronto)
🏢 Fairstone Bank
📍 Toronto