Drive contact center transformation as a Bilingual Genesys Cloud Technical Business Systems Analyst based in Toronto. Leverage your expertise in IVR strategy and customer experience optimization in a hybrid role.

In this role, you will lead initiatives that modernize contact centers for large enterprises. This position requires robust hands-on experience with Genesys Cloud and fluency in both French and English. You will work closely with stakeholders to translate requirements and optimize routing strategies, enhancing overall customer journeys.

Key Responsibilities: • Lead contact center transformation initiatives for enterprise clients • Facilitate workshops in both French and English • Gather and document business requirements effectively • Design routing, queue, and IVR solutions • Troubleshoot Genesys Cloud issues across customer experiences

Requirements: • 5+ years in contact center consulting or systems analysis • Proven experience with Genesys Cloud solutions • Strong analytical and troubleshooting capabilities • Fluent in French and English • Preferred experience in financial services

Harness your expertise in Genesys Cloud and enhance customer experiences at CONNEX.

📌 Bilingual Genesys Cloud Analyst Toronto (Winnipeg)
🏢 Connex Telecommunications
📍 Winnipeg