: Business Development Associate

Job Title Business Development Associate

Company Name Rimrock Landscaping

Location Calgary, Alberta and surrounding service areas

Reports To Business Development Manager

Scope Field sales, lead development, customer discovery, site visits, follow-up, and sales-to-operations support across Design/Build, Maintenance, Irrigation, and Snow

Date September 15, 2026

2. Position Overview The Business Development Associate creates qualified sales opportunities by building relationships in the field, understanding customer needs, and connecting those needs to Rimrock’s services. You own the early customer journey from prospecting and discovery through site visits, documented next steps, and a clean transition to the Business Development Manager.

This role exists to help Rimrock grow the right work, protect customer trust, and ensure opportunities are clear enough to estimate, price, and deliver profitably.

3. Company Culture and Values Alignment

You represent Rimrock in every customer conversation and site visit. You build trust by being responsive, prepared, honest about what we can deliver, and willing to raise concerns before they become surprises.

You are expected to serve communities with integrity, care for customers and coworkers, and continuously improve how we sell and hand off work. Responsive service means following through when you say you will. Quality means documenting what the customer actually asked for. Team care means giving operations the information they need to succeed.

4. Success Profile and Targets

- Qualified opportunity creation: Build a consistent flow of qualified field opportunities, with activity targets confirmed by the Business Development Manager.
- Customer experience: Customers feel heard, receive clear next steps, and are not promised work or timing before the details are understood.
- Pipeline discipline: Every active opportunity has a current stage, documented notes, and a next action.
- Handoff quality: Opportunities passed to the Business Development Manager include enough detail to support accurate estimating and proposal development.
- Margin awareness: You identify unusual scope, access, schedule, or delivery risks before they reach the proposal stage.

5. Key ResponsibilitiesField Prospecting and Relationship Development

- Create new opportunities through field-based relationship building with property owners, property managers, builders, general contractors, boards, and other target customers.
- Great looks like: You spend time in the right markets, ask useful questions, and create conversations that lead to real opportunities rather than collecting unqualified contacts.
- Identify potential needs across Rimrock’s service divisions, including Design/Build, Maintenance, Irrigation, and Snow.

Great looks like:



You recognize when a customer may need more than the service they first mention and connect the opportunity to the right internal expertise without overselling.
- Record lead source, customer details, service need, location, timing, and next step in LMN or the approved tracking method.

Great looks like: Another person can review your notes and understand what the customer wants, why it may fit Rimrock, and what should happen next.Customer Discovery and Field Sales

- Conduct initial discovery conversations and site visits to understand customer goals, scope, timing, decision process, and known constraints.
- Great looks like: Customers feel understood, and the Business Development Manager receives clear field information instead of having to reconstruct the opportunity from incomplete notes.
- Take useful site photos, measurements, and consultation notes when required.

Great looks like: The information is organized, relevant, and sufficient to support the next estimating or sales conversation.
- Present Rimrock’s services and value clearly within approved messaging and service standards.

Great looks like: You explain what Rimrock can do, set realistic expectations, and avoid committing to pricing, schedule, or technical details outside your authority.Follow-Up and Pipeline Movement

- Follow up with prospects and customers according to the agreed cadence, always closing each interaction with a clear next step.
- Great looks like: Active opportunities do not go stale because of missed calls, unclear ownership, or undocumented follow-up.
- Support proposal follow-up by confirming receipt, answering basic questions, identifying objections, and bringing important issues to the Business Development Manager.

Great looks like: The customer receives timely communication, and the manager knows which opportunities are moving, stalled, or at risk.
- Share market feedback, customer concerns, lost-opportunity reasons, and competitor observations with the Business Development Manager.

Great looks like: Field conversations improve Rimrock’s sales messaging, target markets, and understanding of customer expectations.Sales-to-Operations Support

- Prepare complete opportunity notes for the Business Development Manager before estimating or proposal work begins.
- Great looks like: Scope, access, timing, customer commitments, risks, and special conditions are visible before Rimrock makes a promise.
- Support the transition from sold work to operations by confirming that customer expectations and field information are documented.

Great looks like:



Operations receives a clear starting point with fewer surprises, missing details, or promises that were not communicated.
- Escalate unclear scope, unusual risk, tight timelines, pricing pressure, or delivery concerns before the customer receives a commitment.

Great looks like: Problems are raised early, while Rimrock still has choices, rather than after the work has been sold.Cadence: daily, weekly, monthly

- Daily: Review assigned opportunities, complete field activity, update notes, and set next actions.
- Weekly: Review pipeline, field activity, follow-ups, stalled opportunities, and upcoming site visits with the Business Development Manager.
- Monthly: Review opportunity quality, lost-job reasons, customer feedback, and handoff issues with the Business Development Manager.

Seasonal shifts

- Spring and summer focus more heavily on construction, maintenance, irrigation, and active site visits.
- Fall and winter may place greater emphasis on snow opportunities, renewals, relationship development, and building the next season’s pipeline.
- The exact seasonal activity mix should be confirmed by the Business Development Manager.

Communication norms

- Respond to customer and internal requests within the agreed working-day standard.
- Document customer commitments and follow-up dates in LMN or the approved tracking method.
- Escalate risks promptly rather than waiting for the weekly meeting.

What a great day looks like

- You start with a clear list of field conversations, site visits, and follow-ups.
- You spend time with customers and prospects who fit Rimrock’s target work.
- Your notes make the next sales or estimating step obvious.
- You follow up on commitments before the customer has to chase you.
- You end the day with current opportunity stages and no active lead without a next step.

6. Required Skills and Qualifications

- Experience in customer service, sales, estimating, landscaping, construction, facilities, property management, or a comparable field.
- Strong listening, discovery, relationship-building, and follow-up skills.
- Comfortable meeting customers at properties, jobsites, offices, and community locations.
- Able to understand basic landscape services and explain customer value clearly.
- Able to recognize scope, access, timing, and delivery risks.
- Organized enough to maintain accurate prospect notes and next steps.
- Comfortable learning LMN, company sales standards, and field documentation expectations.
- Valid driver’s license and ability to travel throughout Calgary and surrounding service areas.
- Landscape or construction experience is preferred but can be developed through field shadowing and training

Pay: $55,000.00-$65,000.00 per year

Benefits

- Dental care
- Employee assistance program
- Paid time off

Work Location: In person

📌 Business Development Associate (Calgary)
🏢 Rimrock Landscaping
📍 Calgary