Job Title: ResidentialSupport Worker (Full Time)

Number of Position: 1

Competition Number: C200

Location: Rising Sun

Position Status: Full Time - Permanent

Shift Timings & Days: (Monday - Friday) 12:00 am - 08:00 am

Reports to: Program Manager, Rising Sun

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

TheResidential Support Worker at Phoenix Society is a member of the integratedservices team. In line with the overall purpose of facilitating the capacitybuilding of participants to maximize their community reintegration andsupporting residents who are transitioning out of Federal CorrectionalInstitutions, the Residential Support Worker is accountable for: clientsupervision and monitoring, assessing public risk and client needs, clientsupport, community building with Corrections Service Canada, local police andother external partnerships.

Responsibilities:

ClientServices

- Support the clients inadhering to the community guidelines set out in both their CSC conditions and ProgramAgreement conditions
- Support clients withtheir community reintegration plans by maintaining accurate logging anddocumentation as required by the Societyand Corrections Service Canada.
- Build a therapeuticrelationship to support the client in their life skills and goals
- Support properreporting/documentation and collaboration for: breach of conditions whichinclude but are not limited to: suspected alcohol or drug use; clients who latefor curfew and/or do not return home; escalating, unsafe behaviour; emergencymedical situations; client requests to go to the hospital; and power failures,fire, or other emergency conditions which require staff supervision orconsultation
- Respond to emergencieswithin a moments notice, via rapid response to all areas of the CRF building,as per established protocols
- Once trained through CSCand Management/Case Managers at Rising Sun, Male- identifying staff mustsupport Urinary Analysis requirement such as scheduling appointment withclient, ensuring client follows established protocols, labelling and signing,and arranges pick up with specified receivers
- Delivering food toresidents of Rising Sun and to push food cart around the various CRF floors
- House walks for 3-6 timesper shift on all the floors of the CRF, ensuring safety and presence ofresidents
- As directed, providesmedication assistance to residents, including meeting residents at designatedoff-property locations (up to 100 meters), in accordance with organizationalpolicies, safety procedures, and applicable legislation

Administration
- Supportadministrative tasks including photocopying; case documentation; databaseentry; filing; and answering phones
- Maintaincleanliness and organization of the office. Wipe down desktops and countertopsand take out garbage as required




- Packrooms, lift and organize boxes during room packs of residents, weighing between20-30 pounds
- Performother duties as required

Qualifications:

- Grade12
- Certificatein Community Social Service
- Recent,related experience of one year working with marginalized populations, substanceuse services, mental health, corrections, etc
- The ability to understand the dynamics of offenderbehaviour and assess their needs and risks
- The skills to counsel offenders, form effectiverelationships and gain trust
- The skills to understand the use of authority insupervision and to intervene effectively in crisis situations
- The ability to assist offenders in identifying andsolving practical problems involved in their successful reintegration into the community
- The ability to assist offenders in identifying andobtaining community services required for their successful reintegration
- Skills in communicating effectively, both orally andin writing
- The ability to demonstrate cultural competence andrespect for diversity
- Satisfactorycompletion of police fingerprinting and enhanced security reliabilityclearance
- Satisfactorycompletion of Employee Immunization Record is required
- Satisfactorycompletion of Nonviolent crisis intervention (NVCI) certification
- FirstAid Level 1 with CPR is required

Skills & Knowledge:

- Knowledge of Windows, MicrosoftWord, Excel, and database management systems
- Knowledge of and ability tooperate standard office equipment, including telephone system, fax machine,photocopier, printer, etc.
- Highlevel of integrity and dependability with a strong sense of urgency andresults-orientation
- Strongproblem solving, analytical, and creative skills with the ability to exercisesound judgement and make decisions based on accurate and timely analyses
- Stronginterpersonal skills and ability to communicate effectively in writing andverbally in English
- Abilityto engage, facilitate, support, empower and increase motivation for change;actively involving the residents/alumni in the change process and encouragingthe resident to take responsibility for the outcomes they achieve
- Abilityto form effective collaborative relationships with clients for the purpose offacilitating their success in a performance-based program
- Abilityto perceive situational or other stressors, subtle changes in motivation thatelevate risk,



and act proactively to check in and bring the client back ontrack toward their goals using appropriate strategies, and prioritizing issues
- Abilityto work in a trauma-informed framework
- Demonstrated commitment to thesocial sector with a passion for the organization’s mission is essential

Competencies:

Approachto Work

- Demonstratesinitiative, flexibility, adaptability, and resourcefulness
- Activelyseeks and incorporates feedback to inform continuous self-improvement
- Setsgoals, creates, and implements action plans, monitors progress, and evaluatesresults
- Adeptlymanages competing tasks and uses time efficiently and effectively

JobKnowledge & Quality of Work

- High degree of relevant and current job knowledgeand skill
- Consistently produces accurate, thorough,high-quality work in a timely manner
- Builds and promotes a culture of health and safetyin the workplace
- Implements and enforces best practices in healthand safety within the workplace

Judgement& Decision-Making

- Models independent thinking and creativity
- Demonstrates effective problem-solving skills
- Makes transparent, consistent, transparent, and timelydecisions after contemplating various available courses of action
- Exercises sound judgment in the best interests ofthe organization

Communication& Interpersonal Skills

- Expresses themselves clearly and professionallyboth verbally and in writing
- Displays high emotional intelligence; uses tact anddiplomacy in dealing with sensitive, complex and confidential situations
- Has a manner, style and presence that makes apositive impression
- Listens to and considers others’ views

PersonalLeadership

- Models the organization’s core values of socialjustice, teamwork, social innovation, and strength-based practices
- Fosters enthusiasm, energy and commitment
- Takes responsibility for personal actions, performance,and health
- Is reliable and accountable; shows up on time readyto work

Teamwork& Collaboration

- Effectively works with their colleagues to ensureorganizational success
- Champions positive working relationships with staffand external stakeholders
- Supports an environment of openness, and championsteamwork and communication across programs
- Leverages the expertise and experience of othersfor organizational success

Closing Details:

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

📌 Residential Support Worker - (Full Time) (Surrey)
🏢 Kaizen Lab
📍 Surrey