Transform customer satisfaction as a Case Management Specialist at Concentrix in North York, ON. Play a key role in resolving customer issues while working in a supportive, creative setting.

This position seeks a passionate individual with 2-3 years of experience in de-escalation and problem-solving. At Concentrix, you will be part of a diverse team making a difference for well-known global brands. This role focuses on addressing sensitive escalations and continuous improvement of customer experiences while promoting a culture of growth and support.

Key Responsibilities: • Resolve sensitive customer escalations effectively • Troubleshoot and prioritize customer issues • Answer inbound calls from customers and retailers • Enhance Customer Experience through feedback • Support team members in achieving success

Requirements: • High School Diploma or GED required • 2-3 years in de-escalation and communication • Proven leadership in customer experience • Strong analytical and time management skills • Ability to handle multiple issues simultaneously

Leverage your problem-solving and leadership abilities to excel as a case management professional with Concentrix.

📌 Case Management Specialist in North York (Winnipeg)
🏢 Concentrix
📍 Winnipeg