Location: CHANEL Yorkdale Boutique Contract: Full time and Permanent position (new position) As a Phones and Cashier Support, you will be answering all phone inquiries in a professional, timely, and courteous manner. You will also effectively perform cashier and administrative duties in support of a variety of assigned functions required for the Boutique and the Head Office, while maintaining the CHANEL standards of excellent customer service, product knowledge and care, personal presentation, and teamwork at all times. Providing excellent customer service on the phones Establish and provide strong client relationships over the phones by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate Help at cashier with processing transactions precisely as needed Prepare packaging and assist with gift wrapping parcels as needed Always provide the highest level of customer service to colleagues, including prompt response to requests from Clients, Boutique Management and Head Office Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and flexible as the business demands Ensure absolute confidentiality of the Company's commercial activities and internal affairs at all times additional and more detailed duties will be shared during the training stage. Successful experience of at least 1-3 years in customer service. Retail operations and/or phone customer service is an asset





• Willingness to work retail business hours which include weekends and flexible to business demands, including some out of hours as required

• Fluent English, French a plus. Communicating on the phone with others on a regular basis The opportunity to work with a fun, creative and passionate brand

• The opportunity to support and contribute to the back of house. 55,000CAD annually + bonus Our employee benefits have been created to support you across your professional and personal life by offering you: Health &

• Wellness - Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance.

Financial

Security - A strong company pension plan and bonus program to help you plan for the future. Time to Recharge - Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!

Parental

Support - A robust global parental leave policy to support you during life's important moments.

Employee Assistance

Program (EAP) - 24/7 access to resources, including counselling, legal support, wellness services, and financial guidance. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow. *At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.

Accommodations are available upon request for candidates with disabilities throughout the recruitment process. #

📌 Chanel Phones & Cashier Support (Toronto)
🏢 Chanel
📍 Toronto