We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work.
Working Business Language: English In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role.
About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change.
The Claims
Assistant - Accident Benefits provides administrative and operational support to the National Accident Benefits Claims team by ensuring the timely and accurate processing of claim-related activities. This role is responsible for managing claims documentation, processing payments, monitoring work queues, and supporting claims workflows in accordance with regulatory requirements and company processes and procedures. Review, organize, and process claims documentation in accordance with regulatory requirements, company policies, and established procedures.
Process Health
Claims for Auto Insurance (HCAI) invoices, ensuring accurate tagging, matching, and payment within company protocols. Monitor and action assigned work queues, including HCAI matching, litigation mailbox, mediation mailbox, and vendor referral mailbox, within established turnaround times. Assist in maintaining complete and accurate claim files by updating claim systems with new information and supporting documentation.
Complete claim downloading, assignment, and workflow routing activities with accuracy Prepare and distribute accurate correspondence while ensuring quality and attention to detail. Maintain productivity, quality, and service standards while managing multiple priorities in a fast-paced environment.
Collaborate with Recovery Care Specialists to support efficient claims operations and deliver exceptional service to members.
Perform clerical and administrative duties, including e-faxing, emailing, and preparing electronic file copies (e.g., CD/USB) to support claims processing and document requests. Perform other duties and special projects as assigned. High school diploma required; post-secondary education in Business Administration, Office Administration, Insurance, or a related field is considered an asset.
Working towards, or willingness to obtain, Charted Insurance Professional (CIP) designation is an asset Solid working knowledge of Microsoft Office Suite (Outlook, Word, Excel, Teams) and the ability to quickly learn and adapt to new systems and technology. Excellent verbal and written communication skills with a customer-focused approach. Excellent attention to detail and commitment to accuracy when processing documents, payments, and claim information.
Diversity
Equity, Inclusion & Belonging At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce. We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. If you require accommodations during any stage of the recruitment process, please reach out in confidence to
[email protected] Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
📌 Claims Advisor- Telework (Toronto)
🏢 Wawanesa Insurance
📍 Toronto