Client Success Manager Vicimus delivers innovative marketing and technology solutions that help automotive dealerships drive results, retain customers, and grow their businesses. We’re looking for a Client Success Manager to join our Client Operations team and play a key role in supporting our Canadian dealership clients in the West GTA area. If you’re passionate about marketing, thrive in a client-facing rolethis role is for you.

As a Client SuccessManager, you will own the day-to-day management, performance, and satisfaction of a portfolio of dealership clients across Canada. This is a fast-paced, highly team-oriented role that blends client success, digital marketing, analysis, and strategic thinking. Travel may be required within the United States and Canada.

Manage end-to-end campaign execution for your assigned accounts, including configuration, optimization, QA, and product utilization Host monthly strategy sessions with clients to review performance, highlight insights, and discuss new opportunities Prepare, analyze, and present monthly results, recommending strategies to improve ROI and customer engagement Participate in internal team meetings, sharing client updates, opportunities, risks, and feedback Develop and maintain strategic account plans that support long-term client success and revenue growth Monitor key metrics and KPIs to identify trends, risks, and performance opportunities Identify upselling opportunities and present additional products or services that enhance client results Share client-driven insights to support product development and feature planning Onboard new clients, providing smooth transitions, training,



and ongoing support Respond to Level 1 support inquiries and guide clients through basic system usage questions Submit and track Level 2 technical tickets, including feature requests and product issues Collaborate with the Creative Team to develop visually compelling marketing assets Build strong client relationships through consistent communication and proactive outreach 2+ years in customer success, account management, or client-facing roles (experience with SaaS or digital solutions is an asset) ~ Automotive industry or dealership marketing experience is a must ~ Strong understanding of digital marketing strategies, especially within the automotive retail space ~ Demonstrated ability to interpret performance data and communicate insights clearly to clients ~ Tech-savvy and marketing-savvy, with the ability to learn new tools quickly ~ A strong grasp of the sales cycle, customer retention, and upselling ~ A passion for helping clients succeed and building long-lasting relationships Opportunity to work with leading automotive dealerships across the country Exposure to innovative marketing technologies and evolving product lines Opportunities for professional growth across Client Operations, Marketing, and Product At Vicimus we welcome diversity and we celebrate our differences. Having a diverse workforce inspires recent ideas, creates bigger opportunities, and builds stronger bridges with our customers. Vicimus does not discriminate against any employee or applicant because of race, national or ethnic origin, colour, religion, gender, age, sexual orientation, gender identity or expression, marital status, family status, disability and any other status protected by the law.

Vicimus is committed to fair and accessible employment practices and will provide reasonable accommodation for people with disabilities during recruitment, assessment and upon hiring. #

📌 Client Success Manager - Automotive (Kitchener)
🏢 Gloveboxcms
📍 Kitchener