Serve as the first point of contact for clients calling with credit-card banking questions and requests

Answer incoming calls from credit-card clients and calls transferred from other departments

Assist clients with credit-card operations and inquiries

Identify client needs and proactively suggest solutions supporting their financial goals

Obtain complete information about client issues and summarize and verify facts

Provide information and solutions regarding CIBC credit-card products and services

Assist with credit-card application and cancellation requests

Support best practices and collaborate to find simple banking solutions

Connect and refer clients to appropriate CIBC contacts

Manage client accounts and products and resolve requests efficiently

Leverage CIBC systems, products, and internal departments to address additional client needs

Requirements

- Ability to work independently as an Agent @ Home
- Secure workspace in a room or office with a door that closes off noises and distractions
- Wired internet connection with minimum 15 Mbps download and 10 Mbps upload speeds
- Satellite internet providers are prohibited
- Flexibility to work full-time shifts Monday-Friday 7:00 AM-midnight and Saturday-Sunday 7:00 AM-10:00 PM




- Ability to attend the primary work location within two hours' notice for business-related purposes
- Legally eligible to work at the specified location; valid work or study permit where applicable
- May be required to complete an attribute-based assessment and other skills tests
- French proficiency may be assessed where applicable
- Client service, communication, customer experience, call center, outbound calls, and cooperative work skills

Core Competencies

Demonstrates strong client service and communication skills while effectively managing credit-card operations and inquiries. Proficient in leveraging internal systems to provide tailored solutions that support clients' financial goals.

Highest-signal resume keywords

- Client Service
- Communication Skills
- Call Center Experience
- Customer Experience
- French Proficiency

ATS Optimization Keywords

Soft Skills

- Collaborative Work Skills
- Problem-Solving

Industry Keywords

- Credit-Card Operations
- Client Accounts Management
- Financial Goals
- Application Processing
- Cancellation Requests

Tools & Technologies

- CIBC Systems

📌 Contact Center Representative, Credit Cards CARE – 12 Months Contract (Halifax Regional Municipality)
🏢 Jobtailor
📍 Halifax Regional Municipality