We’re building a relationship-oriented bank for the modern world. As a Customer Service Contact Centre Representative, you’ll be the first point of contact for clients calling in with questions or requests related to their banking needs. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

A quick note on your availability – The start date for this position is November 23, 2026 and our Contact Centre at 2412, 11th Avenue, Regina, SK is open from Monday to Sunday, 7:00 AM to 12:00 AM. We’d like for you to be available and flexible between these hours. CIBC has embarked on an Agent@Home remote work program and all employees may be given the opportunity to work from home, if you can meet the Agent@Home program requirements.

Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.

Wired

Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps). Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service. Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience.

Provide support for clients by helping them to manage their accounts and products.



Remain solution-focused in order to identify opportunities to help our clients. Proactively suggest banking options that will help clients achieve their financial goals.

Understand and leverage other internal departments within CIBC to assist clients on additional needs. You find meaning in relationships, and surround yourself with a diverse network of partners. We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.

Employment Type

Temporary (Fixed Term) Bank Products Call Center Client Service Communication At CIBC, we are in business to help our clients, employees and shareholders achieve what is significant to them. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #

📌 Contact Centre Representative (Telephone Banking Inbound, Remote)- 12 month contract (Regina)
🏢 Canadian Imperial Bank of Commerce
📍 Regina