Serve as the first point of contact for clients calling with banking questions or requests

Manage client accounts and products and provide trusted advice

Resolve client issues and requests efficiently

Identify opportunities and recommend appropriate banking products and solutions

Connect and refer clients to appropriate CIBC contacts and internal departments

Develop strong knowledge of CIBC systems, products, and services

Work remotely with occasional on-site attendance at the Regina contact centre

Requirements

Ability to work independently from home with a secure workspace in a room or office with a closable door

Wired internet connection with minimum download speed of 15 Mbps and upload speed of 10 Mbps

Satellite internet providers cannot be used

Availability and flexibility to work Monday to Sunday between 7:00 AM and 12:00 AM

Legally eligible to work at the specified location and, where applicable, possess a valid work or study permit





May be required to complete an attribute-based assessment and other skills tests

Client service and communication skills

Knowledge of banking and financial products

Ability to handle inbound calls

Ability to work collaboratively

Core Competencies Demonstrates strong client service and communication skills while managing client accounts and providing trusted advice on banking products. Capable of working independently in a remote environment and resolving client issues efficiently.

Highest-signal resume keywords

Client Service Skills

Knowledge Of Banking Products

Inbound Call Handling

Remote Work Capability

Communication Skills

Industry Keywords

Banking

Financial Products

Client Accounts

Work from home

Secure Workspace

Tools & Technologies

CIBC Systems

📌 Contact Centre Representative – Telephone Banking Inbound (Winnipeg)
🏢 Jobtailor
📍 Winnipeg