HMS Office Solutions is looking to hire a Counter Attendant / Customer Service Representative

1. Customer Service Excellence

- Ability to resolve customer inquiries, complaints, and requests promptly and professionally.
- Strong listening skills to understand customer needs and preferences.

2. Communication Skills

- Clear, concise, and skilled verbal and written communication.
- Persuasive skills for upselling and cross-selling products and services.

3. Relationship Management

- Building long-term relationships with customers by delivering personalized experiences.
- Maintaining regular follow-ups to ensure customer satisfaction.

4. Problem-Solving

- Analyzing customer challenges and providing effective solutions.
- Resolving conflicts with diplomacy and tact.

5. Sales and Negotiation

- Knowledge of products to recommend tailored solutions.
- Negotiation skills to secure deals and retain customers.

Technical Skills:

6. CRM Software Proficiency

- Experience with customer relationship management tools (e.g., Salesforce, HubSpot).
- Ability to track customer interactions and manage a sales pipeline effectively.

7. Data Analysis

- Understanding customer data to identify trends and opportunities.
- Using analytics to measure and improve customer satisfaction and retention.

8. Technology Savviness

- Familiarity with POS systems, inventory management, and digital marketing tools.
- Adaptability to new technologies for automating processes.





Interpersonal Skills:

9. Empathy and Patience

- Ability to relate to customers and address their concerns thoughtfully.
- Remaining calm under pressure and managing difficult interactions with patience.

10. Team Collaboration

- Working closely with sales, marketing, and fulfillment teams to align strategies.
- Sharing customer insights to improve service and product offerings.

Leadership and Management:

11. Organizational Skills

- Managing multiple accounts and projects simultaneously.
- Prioritizing tasks to meet deadlines and customer expectations.

12. Strategic Thinking

- Developing customer loyalty programs and retention strategies.
- Identifying opportunities to enhance the customer experience.

Product Knowledge:

13. Industry Expertise

- In-depth knowledge of office supplies, furniture, and solutions.
- Staying updated on trends and innovations in the office supply industry.

Adaptability:

14. Flexibility and Resilience

- Adjusting approaches to meet the unique needs of each customer.
- Remaining resilient in the face of challenges and unexpected issues.

*Salary is negotiable based on experience

Essential Skills:

- Computer Use
- Problem Solving
- Working with Others

Soft Skills:

- Critical Thinking
- Effective Communication
- Honesty
- Integrity

Hard Skills:

- Customer Relationship Management
- Retail Sales

Languages:

- English

📌 Counter Attendant / Customer Service Representative (Summerside)
🏢 HMS Office Solutions
📍 Summerside