Customer Experience & Service Coordinator

Competition Clean Detailing Inc. – Burnaby, BC

Full-Time

Competition Clean is looking for a friendly, professional and highly organized Customer Experience & Service Coordinator to become the face of our front-end operation.

We are a premium automotive protection and detailing facility specializing in paint protection film (PPF), ceramic coatings, window tint, detailing and other automotive services. We work with everything from daily drivers to luxury, exotic and performance vehicles, and we're looking for someone who shares our passion for cars and delivering an exceptional customer experience.

This isn't simply a receptionist position.

You will play an important role in the customer journey — from the first phone call or inquiry, through booking and vehicle check-in, to quality control and final delivery.

What You'll Do

You'll be responsible for

- Answering incoming phone calls, emails and customer inquiries
- Learning our products and services so you can confidently recommend the right options
- Converting incoming inquiries into booked appointments
- Preparing estimates and explaining services and pricing to customers
- Scheduling appointments and coordinating work with our production team
- Greeting customers and creating a professional first impression
- Checking vehicles in and documenting their condition
- Performing final quality-control inspections before vehicles are delivered
- Keeping customers updated throughout their appointment
- Processing invoices, payments and general administrative work
- Following up with customers and helping maintain long-term relationships
- Assisting with Instagram posts and basic social media content
- Creating and sending customer emails and Mailchimp campaigns
- Using AI and modern software tools to improve efficiency, communication and organization
- Helping us continually improve the overall Competition Clean customer experience





Who We're Looking For We're looking for someone who is naturally good with people and genuinely interested in the automotive world.

You should be

- Friendly, positive and professional
- Well-spoken and confident communicating with customers
- Comfortable speaking on the phone and in person
- Sales-minded without being pushy
- Organized and able to manage multiple priorities
- Detail-oriented with a strong eye for quality
- Comfortable with computers, email and modern technology
- Interested in using AI tools to work more efficiently
- Passionate about cars or already knowledgeable about vehicles
- Interested in learning about PPF, ceramic coatings, window tint and automotive detailing

You don't need to already be an expert in PPF or ceramic coatings — we can teach the products and technical knowledge. What we can't teach as easily is genuine enthusiasm for cars, professionalism and the ability to make customers feel confident they're in the right place.

Experience

Minimum 1 year of experience in one or more of the following:

- Customer service
- Reception/front desk
- Sales
- Service coordination
- Administration
- Automotive dealership or automotive service environment

Automotive dealership, service advisor, luxury retail or automotive aftermarket experience would be a major asset.

About Competition Clean

Competition Clean was built around a easy idea: automotive services should be delivered with the same level of professionalism, presentation and customer care expected from a premium automotive brand.

We have built a strong reputation in the Lower Mainland for high-quality workmanship, knowledgeable advice and standing behind our work.

We're continuing to grow and are looking for someone who wants to grow with us and take ownership of the customer experience at the front of our business.

If you're passionate about cars, great with people and want a role where customer service, sales, automotive knowledge and creativity come together, we'd like to hear from you.

Pay: $22.00-$25.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Customer Experience Coordinator & Service Coordinator (Burnaby)
🏢 Competition Clean
📍 Burnaby