Elevate customer satisfaction as the Customer Experience Manager at Mark's Stores. This leadership role focuses on team development, productive operations, and ensuring exceptional service.

As a key member of the leadership team, you will drive improvements based on customer feedback while ensuring alignment with our brand purpose: Making life in Canada better. You will lead a diverse team, manage scheduling, and implement loyalty programs that connect customers with essential products and services.

Key Responsibilities: • Lead and develop a high-performing team • Enhance customer experience through feedback analysis • Implement and manage loyalty program initiatives • Run the Manager on Duty program each shift • Resolve customer escalations promptly and effectively

Requirements: • Proven leadership experience in retail management • Strong communication and problem-solving skills • Ability to train and mentor team members • Results-oriented mindset focusing on key metrics • Adaptability in a fast-paced retail environment

Be the driving force behind exceptional customer interactions and elevate team performance at Mark's Stores.

📌 Customer Experience Manager at Mark's Stores (Winnipeg)
🏢 SportChek
📍 Winnipeg