Join CIBC's Personal and Business Banking Team as a Customer Experience Specialist in Southampton. Use your financial knowledge to assist clients and enhance their banking journeys every day. This full-time Client Service Representative role focuses on client engagement, problem-solving, and technology application within the dynamic environment of the banking centre.
You’ll be the initial contact for customers, assisting in transactions and ensuring a personalized experience. Availability during evenings and weekends is vital as you provide services across various centres. Key Responsibilities:
- Assist clients in navigating financial products and services
- Educate customers on utilizing mobile banking tools
- Resolve issues while prioritizing client experiences
- Connect clients to specialized CIBC team members
- Maintain engagement and foster client relationships Requirements:
- Proven client service skills
- Experience in financial products and services
- Excellent communication and problem-solving abilities
- Flexibility for evening and weekend shifts
- Full-time in office availability required Leverage your skills to create successful client interactions and help CIBC clients navigate their financial goals.