Open Door Group (ODG), a mission-driven non-profit organization serving communities across Canada, is looking for a Client Service Administrator to join our team! Full-time, permanent Hours of Work: 36 hours per week, Monday to Friday Wage: $26.27 to $27.99 per hour Location : The Client Service Administrator is the primary point of contact for customers visiting and contacting Open Door Group centers. This role focuses on delivering an exceptional customer experience to a diverse clientele by providing a warm welcome, effectively navigating clients to appropriate services, responding to inquiries, supporting service applications, and orienting clients to the center's resources.

The Client Service

Administrator also plays a critical role in supporting the center's operations by performing administrative tasks such as data entry, maintaining resource centre information, scheduling appointments, answering, and directing incoming calls. This role may also provide support by covering the duties of the Centralized Administration team. The ideal candidate will be an effective communicator who can deliver exceptional, client-centered service to a diverse clientele in a rapid-paced environment.

They will demonstrate strong interpersonal skills, the ability to manage multiple tasks under pressure, and proficiency with Microsoft Office, Adobe Acrobat Pro, and other standard software applications. Highly organized and adaptable, they will excel at navigating clients to appropriate services, maintaining accurate records, and supporting day-to-day center operations.

Full posting and are available here: We also provide an Employee and Family Assistance Program. Our professional development fund supports courses, workshops, and certifications to help you grow your career.

Community Impact:



Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of the community.

Office Administration

Certificate; Non-Violent Crisis Intervention Training (can be acquired after hire); Or an equivalent combination of education, training, and experience; Ability to communicate effectively, both verbally and in writing. Ability to meet deadlines, manage varied tasks, and work under pressure while maintaining quality, client-centered service. Proficient in using standard computer hardware and software applications, including Microsoft Office Suite (Word, Excel, Outlook, PPT), Adobe Acrobat Pro, internet navigation, email communication, and formatting documents.

Open Door

Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve. We encourage applications from Indigenous peoples, people of all genders and sexual orientations, racialized individuals, people with disabilities, individuals of diverse ethnic and cultural backgrounds, ages, and faith traditions.

If you require accommodation at any stage of the recruitment process, please contact us toll-free at 1-(phone hidden) and ask to speak with an HR representative, or email us at [email protected] you join our team and require workplace accommodations or supports to be successful in your role, we encourage you to let us know as early as you feel comfortable. We will make every reasonable effort to ensure appropriate supports are in place when you begin, and all requests will be handled respectfully, confidentially, and in accordance with applicable legislation.

📌 Customer Service Administrator-Administrative (Edmonton)
🏢 Open Door Group
📍 Edmonton