Overview

- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College/CEGEP
- Experience: 3 years to less than 5 years
- or equivalent experience

Work setting

- Industrial plant
- Aviation/aerospace manufacturing

Tasks

- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and creditsli>
- Explain the type and cost of services offered
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Sell merchandise
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Complete and process international purchase orders
- Review purchase order claims and contracts to determine compliance with company policy

Computer and technology knowledge

- Database software
- Enterprise resource planning (ERP) software




- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- SAP (FI/CO / HR / MM / OT SD)
- MS Access
- MS PowerPoint
- JD Edwards
- Spreadsheet
- Electronic mail
- Inventory control software

Work conditions and physical capabilities

- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks

Personal suitability

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner

Screening questions

- Are you currently a student?
- Do you have experience working in this field?

Employment terms options

- Day
- Overtime available

Health benefits

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care perks

Financial benefits

- Registered Retirement Savings Plan (RRSP)

Other benefits

- Free parking available

📌 Customer service agent (Amherst)
🏢 Kibbi Technologies
📍 Amherst