You'll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise (5am, 6am, or 8pm start times) Add joy to our customers' lives Engage and connect with our customers on the floor Curate specific product collections for each customer you meet Role model Indigo's High-Performance Characteristics Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers Take accountability to respond to customer feedback in a timely manner Share ideas with Leadership Team on how to improve the employee and customer experience Demonstrated commitment to creating an exceptional employee and customer experience Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques Availability to work a adaptable schedule, including evenings,



weekends, holidays, overnights and early mornings (if required for the role) Bilingualism (French/English) is required for all positions in Québec; other languages an asset Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment.

We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve.

We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities.

Our Candidate Privacy

Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you. This posting is for a current opportunity within Indigo. #

📌 Customer Service & Operations Support Representative (Entry Level) (Ottawa)
🏢 indigobooksmusic
📍 Ottawa