Join OBE as a Customer Service Manager, where your leadership will elevate customer support standards. Focus on satisfaction, manage high-volume operations, and refine service strategies.

As Customer Service Manager at OBE, you will lead a dynamic customer support team. You'll be instrumental in resolving escalated complaints and developing effective service strategies for a growing bilingual market. This role emphasizes the importance of fostering a cooperative team environment while ensuring exceptional service quality.

Key Responsibilities: • Communicate job expectations and coach team members • Resolve customer complaints and manage complex inquiries • Analyze KPIs to monitor service performance • Conduct staff training and performance evaluations • Work closely with branch and regional leadership teams

Requirements: • Minimum 5 years customer service experience, 2 years in leadership • Expertise in CRM and support software • Ability to influence all organizational levels • Robust analytical and decision-making skills • Bilingual in English and Spanish preferred

Drive customer satisfaction and operational excellence as part of OBE's dedicated team.

📌 Customer Service Leadership Role at OBE (Prince Edward Island)
🏢 Oldcastle BuildingEnvelope
📍 Prince Edward Island