- Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
- Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
- Answer incoming and make outgoing customer telephone calls.
- Receive and resolve, within established guidelines, customer questions and concerns.
- Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
- Track customer information and concerns and enter data into database.
- Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
- Maintain recent account files.
- Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
Requirements
- High School Diploma or GED.
- Previous customer service experience is an asset.
- Excellent communications skills
- Excellent problem-solving skills and a drive to succeed
#GFLTalent
Key Responsibilities
- Provide excellent customer service and professionalism to all customers via in person, telephone,
email, or via the web.
- Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
- Answer incoming and make outgoing customer telephone calls.
- Receive and resolve, within established guidelines, customer questions and concerns.
- Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
- Track customer information and concerns and enter data into database.
- Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
- Maintain new account files.
- Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
Requirements
- High School Diploma or GED.
- Previous customer service experience is an asset.
- Excellent communications skills
- Excellent problem-solving skills and a drive to succeed