Mopify is a technology-driven home cleaning service that connects customers with professional cleaning providers. We’re looking for a Customer Service Representative (internally, the role is called a User Support Representative) to join our Ottawa team and help keep that experience running smoothly.
This isn’t a traditional call-centre role. You’ll work directly with both customers and cleaning professionals, solving problems, answering questions, coordinating service issues, and making sure things get handled properly when the unexpected happens.
Most days move quickly. You’ll communicate through phone, email, SMS and live chat while working with our internal systems to manage bookings and resolve issues.
WHAT YOU’LL DO
You’ll be responsible for things like:
- Helping customers with bookings, scheduling, account questions and service issues
- Supporting cleaning professionals with questions and problems that come up during their day
- Communicating through phone, email, SMS and live chat
- Troubleshooting issues and finding practical solutions
- Managing multiple conversations and tasks at the same time
- Following issues through to resolution rather than simply passing them along
- Learning Mopify’s internal systems and using them to keep day-to-day operations running smoothly
- Spotting problems, inconsistencies and details that others might miss
You’ll have room to make decisions, but you’ll also need good judgment about when something should be escalated.
WHO WE’RE LOOKING FOR
You don’t need experience in the cleaning industry. You do need to be comfortable dealing with people and solving problems.
You’ll probably be a good fit if you:
- Have experience in a quick-paced, customer-facing role
- Communicate clearly and concisely, both verbally and in writing
- Genuinely enjoy helping people
- Learn new technology and systems quickly
- Can think on your feet when there isn’t an obvious answer
- Stay organized while handling several things at once
- Remain calm when customers or situations aren’t
- Pay close attention to details
- Take ownership of problems and follow them through to completion
- Are dependable, adaptable and comfortable working as part of a small team
Experience with customer-support software, live chat, SMS or ticketing systems is an asset. Additional languages or a technical background are also a plus.
SCHEDULE & WORKPLACE
This is a full-time position based out of our Ottawa office, with the opportunity to work remotely about 80% of the time.
Because Mopify operates outside traditional office hours, the position includes occasional evening and weekend shifts.
COMPENSATION & BENEFITS
Salary: $38,000 - $42,000 per year
We offer an extensive benefits package, including health, dental, vision, and more. Paid vacation, paid sick days, and many other perks.
HOW TO APPLY
Send your resumé and cover letter to
[email protected].
Use “Mopify Customer Service Representative” as the subject line.
Address your application to Patrick and, somewhere in your message, tell us your favourite TV show or book.
Yes, we actually read them :)
Pay: $38,000.00-$42,000.00 per year
Benefits
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
Work Location: Hybrid remote in Ottawa, ON K2B 8H6
📌 Customer Service Representative (Ottawa)
🏢 Mopify
📍 Ottawa