Customer Service Representative — Raydar Collision Group

About the Role

You're the first and last face customers see. At Raydar, that's not a small thing. Our CSRs own the front-end experience from drop-off to delivery — keeping customers informed, front desks organized, and the shop running without friction.

What You'll Do

- Greet customers and handle check-ins and vehicle drop-offs with confidence and warmth
- Manage incoming calls, answer questions about repairs, timelines, and insurance
- Communicate job status updates to customers proactively — no one should have to call twice asking where their car is
- Coordinate with estimators and technicians to keep repair timelines accurate
- Process payments and close out work orders at vehicle delivery
- Maintain a clean, organized front desk and waiting area
- Manage rental car coordination with partner agencies
- Handle customer concerns directly and escalate when needed — with full context, not just a handoff

What We're Looking For





- Prior customer-facing experience, ideally in automotive, insurance, or a fast-paced service environment
- Calm under pressure — a busy shop is a good shop
- Strong communicator, written and verbal
- Detail-oriented with good follow-through; dropped balls here cost us customer trust
- Comfortable with basic computer systems; experience with collision shop software (CCC, Mitchell, ImEx) is a plus
- Positive, professional attitude that fits a team-first culture

What We Offer

- Full-time, Monday to Friday schedule
- Competitive wage based on experience
- A shop culture that values the front desk as much as the back
- Opportunity to grow within a multi-location BC and Alberta operation

Raydar Collision Group is an equal prospect employer. We're building something worth working for.

📌 Customer Service Representative (Victoria)
🏢 Raydar Collision Group
📍 Victoria