Elevate customer journeys by enabling the CS Launch Team in their implementation and go-live processes. This role demands experience in customer success, training design, and performance analysis. As a Customer Success Enablement Lead, you will oversee the launch team's training and success metrics.

You'll work closely with new team members to ensure their ramp-up is smooth and effective, translating strategies into actionable guidance. Your analytical skills will drive the evaluation of performance and engagement metrics. Key Responsibilities:

- Create enablement content for the CS Launch Team
- Monitor launch outcomes such as time to value
- Collaborate on onboarding ramp plans for recent hires
- Design certification content based on implementation scenarios
- Conduct regular reviews to identify coaching needs Requirements:
- 3+ years in customer success or enablement roles
- Experience in training design for implementation teams
- Knowledge of go-live motions and metrics
- Proficiency in tools like Gong and Salesforce
- Understanding of instructional design and adult learning Combine your expertise in customer success and training to drive impactful enablement strategies.

📌 Customer Success Enablement Lead (Toronto)
🏢 Jobtailor
📍 Toronto