- Own a portfolio of accounts from onboarding through activation and ongoing success
- Run structured quarterly business reviews connecting Appear's data to each client's commercial outcomes
- Identify expansion opportunities within existing accounts, including additional brands, markets, or verticals
- Manage renewals proactively and act on risks early
- Represent the voice of the customer internally, sharing client feedback with product and marketing
- Use AI for account research, QBR preparation, renewal forecasting, and follow-up

Requirements

- 2+ years in an account management, customer success, or renewal-owning role in B2B SaaS
- Comfortable with commercial conversations, including pricing, ROI, and contract terms
- Strong at asking the right questions in client meetings
- Genuine curiosity about AI and how it is changing search
- Organised and proactive in managing a book of business systematically
- Fluent in English
- Spanish or other European languages are a plus
- Background in SEO, content marketing, or digital agency work is nice to have
- Experience managing accounts across legal, healthcare, financial services,



or professional services verticals is nice to have
- Familiarity with HubSpot, GoHighLevel, Salesforce, or similar CRM is nice to have
- Experience as an early CS or AM hire and understanding of building the function is nice to have

Core Competencies

Demonstrates expertise in account management and customer success within B2B SaaS, focusing on client engagement, proactive renewal management, and leveraging AI for business insights. Strong communication skills facilitate effective commercial conversations and client relationship building.

Highest-signal resume keywords

- Account Management
- Customer Success
- B2B SaaS Experience
- AI Utilization
- Fluent in English

ATS Optimization Keywords

Hard Skills

- Account Management
- Customer Success
- Renewal Management
- Commercial Conversations
- AI Research
- SEO
- Content Marketing

Soft Skills

- Organised
- Proactive
- Curiosity

Industry Keywords

- Legal
- Healthcare
- Financial Services
- Skilled Services

Tools & Technologies

- HubSpot
- GoHighLevel
- Salesforce

📌 Customer Success Manager (Toronto)
🏢 Jobtailor
📍 Toronto