TourRadar has been revolutionizing the travel industry since 2010.

Our Adventure Booking

Platform offers the world’s largest selection of multi-day organized adventures worldwide, connecting travelers and travel agents to 2,500+ operators, and offering 50,000+ organized adventures in more than 160 countries. We are dedicated to fostering an environment where all team members are respected, valued, and where every voice matters. It’s a true adventure, one where you can change the way people experience the world through travel.

We are currently looking for a travel enthusiast to join our team in Toronto as a Customer Support Agent on a full-time basis.

Our Customer Support

Team understands how important it is to have peace of mind when you’re planning and undertaking your next adventure. This is why we pride ourselves on having a team that is available to our customers 24/7 providing advice and support to travelers and operators alike via live chat, email and telephone. We are a close-knit team that values solution-oriented people who are passionate about what TourRadar does and about making sure our customers gain the full benefit of what we have to offer.

By providing excellent support to all those within our ecosystem, we ensure that TourRadar remains best in class in the multi-day adventure industry. Connect with travelers via phone, live chat, and email to guide them from consideration to confirmation - everything is done online Move customers down the sales funnel with confidence, answering questions and removing objections for prospects who have found a tour or are exploring options If a customer question doesn't have an obvious answer, you think on your feet,



dig into resources, and find the right way forward Handle booking cancellations, changes, payment issues, and adjustments with professionalism and care Either 2+ years in a travel industry role (tour operator, travel agency, booking platform, or similar) OR 2+ years in a sales-focused role where selling was your primary responsibility You know how to turn travel dreams into bookings: You’re passionate about inspiring customers, matching them with unforgettable travel experiences, and confidently guiding them from consideration to booking—while consistently delivering against volume targets and quality standards You are tech-savvy and adaptable, comfortable navigating multiple tools simultaneously, and using AI effectively to improve efficiency while maintaining high-quality standards. Plan your working life with home office and work abroad options Experience our organized Adventures first-hand with our Travel Credit System Take a break with a minimum global entitlement of 25 paid vacation days Focus on your well-being and health with access to Oli, a leading mental health care platform providing anonymous coaching, therapy, and more Engage with like-minded colleagues in a welcoming and open office culture Grab a coffee with our leadership team, exchange ideas, and experience the TourRadar values of openness and transparency Share stories, snacks, and inspire one another in regular online and in office team events to connect our global team Phone support plays a key role in helping travelers book with confidence, and your impact is rewarded through a team and individual incentive tied to bookings completed after Customer Support interactions.

📌 Customer Support Agent (Toronto - Full-time)
🏢 TourRadar
📍 Toronto