Launch your career at Loopio as a Customer Support Specialist I! In this remote position, you'll focus on delivering personalized customer support while working during core hours of 10am-6pm PT.

In the Customer Support Specialist I role, you will report to the Manager of Support and engage with customers to resolve their issues swiftly. Your duties include responding to support requests from users, empowering them with self-service resources, and actively participating in team development. The role calls for individuals driven by curiosity and a desire to support others.

Key Responsibilities: • Handle support requests via Zendesk and phone calls • Create and update self-service resources for customers • Communicate solutions clearly to users • Collaborate with engineering to address issues • Identify and document trends for process improvements

Requirements: • At least 1 year in a SaaS customer-facing role • Experience with Zendesk is beneficial • Solid attention to detail and communication skills • Ability to manage multiple tasks effectively • Tech-savvy and eager to learn new tools

Make a positive impact through customer service and support at Loopio!

📌 Customer Support Specialist I Role (Winnipeg)
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📍 Winnipeg