Lead member experiences at MEC as a Department Manager focused on service excellence and team leadership. Shape the customer journey through coaching and community engagement in a retail setting. As a key leader at MEC, you will drive exceptional member services in the Cash and Member Service Desk and Tech Service Shop.

Your role includes developing frontline teams, fostering community partnerships, and ensuring service standards are met on the sales floor. By making timely decisions and providing real-time feedback, you empower staff to enhance member interactions and promote a positive store culture. Key Responsibilities:

- Set and direct daily service standards on the floor
- Oversee operations at the Cash and Member Service Desk




- Resolve member issues and ensure timely solutions
- Lead and develop a highly engaged frontline team
- Engage in community outreach and member events Requirements:
- 1–3 years leading member-facing retail teams
- Strong coaching and leadership skills
- Experience in high-volume service areas
- Ability to analyze service and sales metrics
- Passion for outdoor activities and community involvement Elevate MEC’s member experience and build robust community connections through your leadership skills.

📌 Department Manager for Member Experience (Moncton)
🏢 Kibbi Technologies
📍 Moncton