We are seeking a reliable and organized Design Consultant, responsible for providing a best-in-class customer experience for every Caivan Homeowner.

The Design

Consultant is accountable for the overall customer experience, relationship management and dispute resolution.

Compensation includes an hourly rate of $28.85 plus monthly added earning potential. This above range encompasses the base rate as well as prospect for performance-based commissions. Overall compensation varies on individual performance.

Paid Operations

Shutdown (in addition to Paid Vacation Days, subject to operational requirements) Life Insurance where applicable Bi-Weekly Payments directly to your bank account Passionate about creating exceptional customer experiences Proficiency with Microsoft Office Suite Post-secondary education in Design, Business Administration or a related field is considered an asset Full-time, in person - 44 hours per week Design Studio operates daily from 8:30am-8pm Highly client-facing, with approximately 75% of the role spent directly supporting and guiding customers In-person role within a fast-paced, customer-focused Design Studio environment Post-secondary education in Design, Business Administration or a related field is considered an asset Valid driver’s license with access to a reliable vehicle and willingness to travel Ability to multitask and handle multiple accounts and projects at once Strong communication skills to enhance our customer’s experience Ability to work independently with minimal supervision as well as effectively as part of a Team Must be highly motivated with a demonstrated track record of providing outstanding customer service Assist with all aspects of the Design Studio, including market research, design, sales, administrative functions, customer service, etc. Ensures that the Design Studio is well integrated into the other departments to operate efficiently and deliver on customer expectations Hosts Design Studio open house hours, walking customers through the Studio and explaining the available options Ensure delivery of an exceptional customer experience from first introduction to the close of the customer’s home (using the established process) Monitors scheduling all required appointments for Customers, with assistance from the Coordinator Manage and maintain labelling and the organization of samples in the Design Studio, as required Assists with all administrative work in the Design Studio, and provides general support, as required Drives and manages customer service experience as set out by Caivan’s Touchpoint map Complete and explain Design Studio Amendments with Customers Complete interior colour and design selections with Customers Follow-up with customers via telephone and email Complete Design Centre reports on a weekly basis Prepare and serve beverages & light refreshments for every visitor, creating a warm, hospitality‑driven experience Extended periods at a computer may be required at times The implies the performance of repetitive tasks Weekend and holiday work is required Artificial intelligence (AI) tools may be used to support the application review and candidate screening process. If you require accommodation at any stage of the selection process, please contact Human Resources and we will work with you to meet your needs.

📌 Design Consultant - Furniture - Interior Design (Ottawa)
🏢 Caivan Development
📍 Ottawa