Job Title:Desktop Support Technician

Job ID:90294

Location:Vancouver, British Columbia

What you will be doing:

- Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures

- Deliver an outstanding client experience by representing the company's Digital Systems department in a qualified, courteous, and service-oriented manner

- Provide technical support for the installation, configuration, and maintenance of computers, mobile devices, peripherals, and software within defined standards

- Collaborate with vendor support teams to troubleshoot and resolve technical issues

- Work multi-functionally with Tier 1 (Service Desk), Tier 3 (Network & Server Ops), and Tier 3 (Client Technology) teams to resolve client-reported problems

- Support multi-platform environments, ensuring smooth operation of diverse systems, including file servers, email servers, collaboration tools, and enterprise applications

- Conduct user training on hardware and software standard processes

- Recommend and implement system upgrades to maintain performance and longevity

- Coordinate hardware and software procurement by working with internal procurement teams

- Assess user requirements to establish appropriate technology solutions

- Respond to support requests via ticketing system, phone, email, and chat, ensuring timely updates and resolutions

- Document incident and request history in the ticketing system

- Maintain IT security policies and standard processes within the local network

- Develop and update Knowledge Base articles to support internal documentation





- Participate in special projects and IT service management improvements, including Service Desk operations, service requests, and problem management

- Advance complex issues to appropriate IT teams while ensuring resolution

- Coordinate third-party technical support when necessary and follow up on outstanding issues.

- Collaborate with business partners to understand and address IT support needs

What you must have:

- 5+ years of recent experience as Tier 2 support within a corporate office environment

- Demonstrated interpersonal skills with a customer service orientation focused on quality and results

- Excellent verbal, written, and presentation skills

- Experience supporting Mac OS and Apple products in an enterprise environment includingiOS-based mobile devices in an ActiveSync environment

- Familiarity with JAMF,NoMAD, Apple Enterprise Connector, andInTuneon Macisan asset

- Strong knowledge of Windows,Officeand Microsoft 365 suite

- Experience supporting users on Exchange Online

- Outstanding troubleshooting and problem-solving skills

- Proficiency contributing to incident management and ticketing systems (ServiceNow preferred)

- Good understanding of computer hardware, software, networking, and remote support tools

- Solid understanding of client-server networking systems

- Experience providing VIP/executive-level support is a significant asset

- Experience with multi-function Xerox printers (AltaLink models preferred)

- Familiarity with Azure Online, SCCM, Active Directory, and Desktop Authority is an asset

- Experience with Microsoft Intune is a plus

- Background in customer service or hospitality is helpful

📌 Desktop Support Technician (Vancouver)
🏢 TEEMA
📍 Vancouver