Elevate the customer journey with barBURRITO as a Digital Customer Experience & Loyalty Specialist. This role focuses on CRM and drives engagement across various platforms to enhance guest experiences. As a Digital Customer Experience & Loyalty Specialist at barBURRITO, you will lead initiatives for CRM, loyalty, and digital interactions across Canadian and U.S. markets.

The position requires expertise in executing campaigns via email, SMS, and app messaging, alongside improving mobile and digital platforms. You will actively contribute to both brands by enhancing customer loyalty and retention through targeted communication strategies. Key Responsibilities:

- Coordinate CRM and loyalty campaign calendars for both brands
- Build and launch segmented digital campaigns




- Support onboarding and retention strategies for customers
- Create targeted communications based on data analysis
- Monitor digital engagement and customer feedback Requirements:
- 2-4 years in CRM or digital marketing
- Experience with marketing automation platforms
- Proven track record in executing digital campaigns
- Robust analytical and project management skills
- Detail-oriented with experience in multi-location settings Enhance customer engagement and retention for barBURRITO through innovative digital strategies and initiatives.

📌 Digital Customer Experience Specialist (Toronto)
🏢 BarBurrito Restaurants
📍 Toronto