It's maximizing your potential in a high-performance culture. It's elevating your world — and the world of those who love and will love Aritzia. With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America — including Toronto, Recent York, Los Angeles and Seattle — our workplace network is strategically designed to support our People and serve our Clients a frictionless experience.

The mission of the Omni Department is to connect our channels with the right tools and information to accelerate sales and grow omni customers. This is a unique prospect to be part of the team responsible for building the foundation to deliver seamless omni experiences for our customers across our fulfillment and delivery channels. As the Senior Program Manager / Manager, Shipping and Returns , you will lead the team to ensure our customers receive exceptional service through every stage of the post-purchase journey including shipping, delivery,



and returns.

You will apply and grow your knowledge of the industry landscape and work with a variety of senior leaders across Retail, eCommerce, Concierge, Technology, and Supply Chain to deliver against the vision. As the Senior Program Manager / Manager, Shipping and Returns , you will lead the team to: Establish an enduring omni strategy across all digital customer touchpoints Offer elevated, timely, and convenient customer logistics services Build and manage the Customer Shipping and Returns Program to optimize returns and exchanges, advance service options, and ensure policies are competitive Partner with cross-functional teams like eCommerce, Product, Supply Chain, and ERM, to optimize the customer delivery experience (final mile delivery options, balance speed/cost, same day) #

📌 Digital - Senior Program Manager / Manager, Shipping and Returns - aritzia (Vancouver)
🏢 OpenTalent
📍 Vancouver