Direct Investing is looking for a Director, Operations Strategy and Initiatives to join the technology and operations group within DI. As Director, you’ll have significant accountability for material P&L; impact on a large and rapidly growing business. Leading a team of product managers, you will create/oversee/implement changes across our entire operational backbone, delivering platform changing capabilities to the market that will delight our clients and transform how we serve them.

Direct

Investing is looking for a Director, Operations Strategy and Initiatives to join the technology and operations group within DI. As Director, you’ll have significant accountability for material P&L; impact on a large and rapidly growing business. Leading a team of product managers, you will create/oversee/implement changes across our entire operational backbone, delivering platform changing capabilities to the market that will delight our clients and transform how we serve them.

Identify, evaluate and oversee the implementation of transformational RBC Direct Investing (DI) business initiatives related to the DI Contact Centre, Wealth Management Operations and trade order infrastructure to maximize business efficiency and opportunities Manage a team of Operations Product owners as they deliver impactful quick wins and large changes that directly impacts the DI P&L; Support the development, socialization and execution of a multi year strategic roadmaps across Wealth Management Operations, Contact Center Operations, and Trading Operations Manage, report,



and drive opportunities to transform the entire cost portfolio across DI from forecast to actuals Own multiple material third party relationships that are critical to the Direct Investing platform in areas such as market data, technology capabilities, etc. Act as primary liaison with other functional area heads including Advice & Contact Centres, Wealth Management and Banking business leaders for cross business project initiatives including negotiation of cost allocation for the cross functional investments Develop and execute action plans to support business priorities related to cost containment and reduction, operational effectiveness, and the leveraging of cross-channel opportunities Be the primary business owner and author of Project Approval Requests (PARs), Supplier Risk Management Assessments (SRMAs), Processing Activity Risk Assessments (PARAs) and other required risk and/or operating controls for projects and processes anchored across LOBs Demonstrated experience in leading and managing initiatives across functional groups Proven ability to handle multiple priorities simultaneously with high quality results Ability to interface and influence all levels of management across the organization including executives Strong leadership skills with the ability to create and manage vendor relationships, direct and indirect staff,



external consultants, and contract staff, as needed Excellent interpersonal, written and verbal communication, and presentation (PPT and Excel comfort is a must) skills; creative and creative thinking Ability to manage the full life cycle of projects Regulatory Compliance, Internal Audit, and Risk Management operations experience and/or relevant industry certifications. Solid understanding of the concepts, tools, and research relating to equity markets, bond markets, mutual fund trading; We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities Flexible work/life balance options.

Access to a variety of job opportunities across business.

Employment Type: Full time Platform: WEALTH MANAGEMENT Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. #

📌 Director, Operations Strategy and Initiatives (Toronto)
🏢 RBC
📍 Toronto