Our client is an established provider of commercial laundry equipment, parts, installation and technical service. The company supports customers throughout the full equipment lifecycle, from initial installation to ongoing maintenance and repairs.

The Service

Dispatcher works closely with the VP of Service to coordinate daily service activity and ensure customers receive timely, high-quality support. This position is responsible for organizing service calls, scheduling technicians and monitoring each call through to completion. The Dispatcher also acts as the main point of communication between customers, technicians, the Parts Department and the VP of Service, ensuring delays, recurring issues and customer concerns are addressed promptly.

Service

Coordination and Dispatching Receive and document incoming service requests. Create, prioritize and manage service calls in Zoho. Ensure technicians have the required information before each service call.

Monitor open and overdue service calls.



Customer and Internal Communication Provide customers with realistic timelines and service updates. Escalate significant customer concerns, service delays or recurring equipment issues to the VP of Service.

Coordinate with technicians, Parts, Sales, installation staff and manufacturer support as needed. Assist with warranty work and maintain accurate customer, equipment and service records.

Key Performance Expectations

Respond quickly to incoming service requests. Minimize outstanding and overdue service calls. Keep customers informed throughout the service process. Support a high level of overall customer satisfaction.

Our client is committed to providing an inclusive and accessible recruitment procezohoss in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates participating in all stages of the recruitment and selection process. #

📌 Dispatcher - Now Hiring! (Mississauga)
🏢 People Store Staffing
📍 Mississauga