Deliver exceptional customer success with Socket as an Enterprise Technical Account Manager. Drive technical onboarding and support for enterprise clients in complex environments. In this vital role, you will manage post-sale relationships, strategizing with Account Executives to ensure successful product adoption.
You will leverage your technical expertise to guide customers through onboarding and troubleshooting. Your focus will be on translating product capabilities into practical solutions, ensuring clients achieve their goals while using Socket's offerings. Key Responsibilities:
- Own enterprise customer post-sales relationships
- Lead technical onboarding for new customers
- Investigate and resolve integration issues
- Conduct Quarterly Business Reviews for strategic clients
- Gather technical feedback for product improvements Requirements:
- 4+ years in a technical customer-facing role
- 2+ years managing enterprise customer relationships
- Experience with application security and developer tooling
- Proficiency in JavaScript, Python, or TypeScript
- Robust communication skills with technical and non-technical stakeholders Apply your technical acumen and relationship-building skills to ensure enterprise clients excel with Socket's solutions.
📌 Enterprise Technical Account Manager at Socket (Canada)
🏢 Socket
📍 Canada