TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

Strategic and Operational Leadership: Develop and implement strategic plans to manage employee assignments effectively, aligning with contractual obligations, budgetary needs, and compliance requirements. Direct field labor forces and support personnel to meet or exceed customer expectations in scheduling and service delivery.

Employee and Safety Management: Oversee all aspects of employee management, including hiring, training, discipline, and termination. Ensure compliance with safety standards as outlined by company policies and the provincial Health and Safety Act.

Training and Development: Lead regular 'Toolbox Talk' meetings and training sessions to enhance staff skills, ensure safety protocol adherence, and foster industry best practices.

Client and Contractor Relations: Build and maintain strong relationships with property managers and other stakeholders.

Quality Assurance and Resource Management: Monitor work processes, provide technical guidance, and ensure the availability and efficient use of materials, tools, and equipment. Ensure quality standards are met through explicit, consistent oversight and support.

Customer Service and Company Growth : Deliver exceptional customer service, resolving issues efficiently to maintain satisfaction. Minimum of 5 years of relevant experience in operational or field management, preferably within the elevator industry or a related technical field. Strong understanding of industry standards and field operations, especially in maintenance, modernization,



or repair of technical systems.

Competent in the use of essential business software, with the ability to quickly adapt to new systems and technologies. Proven ability to read and interpret technical documents and specifications, with strong mechanical and electrical comprehension skills. Demonstrated experience in people management, including the ability to lead, inspire trust, and gain commitment from a diverse team.

Excellent customer service and project management skills, with a strong focus on delivering high-quality outcomes. Ability to work effectively under pressure, manage multiple tasks, and thrive in a fast-paced setting. Exceptional interpersonal and communication skills, with experience engaging with employees, customers, and stakeholders at all levels, both internally and externally.

Valid drivers license and the ability to travel and work within Hamilton/Niagara and the surrounding area as needed based on operational requirements This role offers a car allowance or company vehicle and fuel card Company pension Dental care Disability insurance Employee assistance program Life insurance On-site parking Bonus plans for all positions TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, or any other protected status required by applicable law. This posting is for a current existing vacancy within our organization.

As part of our recruitment process, TK Elevator may use AI tools to assist in screening candidates and evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or the recruitment team Structured onboarding, continuous learning, and development programs designed to support your growth. Sustainable ways of working supported by policies and working models aligned with local practices and business needs.

Diversity & Inclusion Statement: At TKE, diversity drives innovation.

📌 Field Operations Maintenance Supervisor - Hamilton TK Elevator Canada Ltd.
🏢 Thyssenkrupp Elevator
📍 Canada