Job Summary

We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Duties

- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, handling reservations and guest inquiries.
- Answer phone calls promptly, providing information about hotel services and amenities while maintaining excellent phone etiquette.
- Assist guests with special requests, complaints, or issues, ensuring their needs are met during their stay.
- Maintain accurate records of guest information and transactions using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.




- Provide local information and recommendations to enhance guests’ experiences in the area.

Skills

- Strong customer service skills with a focus on hospitality and guest satisfaction.
- Proficiency in using phone systems and hotel management software.
- Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
- Previous experience in a front desk or hotel environment is preferred but not mandatory.
- Excellent verbal communication skills with an emphasis on phone etiquette.
- Ability to work well under pressure while maintaining a friendly demeanor.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests! Job Types: Full time, Permanent

Pay: From $17.95 per hour

Benefits

- Discounted or free food
- On-site parking

Experience:
- Phone etiquette: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

📌 Front Desk Agent (London)
🏢 Ramada Worldwide
📍 London