A division of TFI International Inc., located in Mississauga, is currently recruiting for a Front Office Supervisor.

Reporting to the Regional Operations Manager, this position is to oversee the front office staff at the Toronto Terminal. This team is responsible to provide operational support while ensuring the core duties are maintained, OS&D;, Appointments and Customer Support. The candidate will have industry experience, preferably within a unionized environment.

Responsibilities

Manage a team of front office customer support personnel

Accomplish all tasks while working within the confines of the Move UP Union

Lead and inspire the team to achieve higher service levels and lower number of errors

Lead a team to resolve OS&D; related challenges in an effort to reduce claims

Manage high profile customer relationships such, Lowes, Home Depot & Canadian Tire

Co-ordinate response and recovery for urgent and escalated customer service inquiries

Maintenance of terminal specific data in Oasis

Provide support for the various departments within the Toronto Terminal as needed

Improve appointment scheduling while minimizing the average number of storage days





Lead company-wide weekly meetings to curtail the number of OS&Ds; in the system

Manage late pickup and exception coding for inbound volumes for the dock operation

Review all missed pickups and identify areas of improvement

Actively work on the undelivered PROs and address root cause

Manage service-related challenges with Interline Carriers

Other duties as assigned

Qualifications include

Minimum 3 years supervisory experience in a transportation environment

Strong leadership and supervisory skills

Solid analytical, organizational and problem-solving skills

Customer service oriented

Proven ability to multi-task and in a high stress environment

Professional verbal and written communication skills in English

Computer literate with sound knowledge of Google Workspace, MS Office, & AS400

High School Diploma or equivalent

TST-CF Express is an equal opportunity employer. Through our commitment to the spirit and principles of Employment Equity, we welcome applications from designated group members – Women, Visible Minorities, Aboriginals and Persons with Disabilities. This job positing will be made available in an alternate format if required.

📌 Front Office Supervisor (Winnipeg)
🏢 TST-CF Express
📍 Winnipeg