Recovery Lab is looking for an experienced, organized and confident Full-Time Clinic Administrator to join our multidisciplinary clinic in Red Deer.

This role goes beyond traditional reception. While you'll still be part of the client experience, our Clinic Administrators will be the administrative anchors of our front-end team, working alongside Client Care staff and taking greater ownership of the systems, details and day-to-day administrative responsibilities that keep a busy clinic running smoothly.

We're looking for someone with a strong administrative background who takes pride in accuracy, follows through, notices when something isn't right and is comfortable taking initiative to find a solution.

This is a 35-hour-per-week position at $20/hour, Monday through Friday, with a combination of daytime and evening shifts and no regularly scheduled weekends.

Responsibilities

- Provide professional and welcoming support to clients in person, by phone and by email
- Become highly proficient in Jane App and Recovery Lab's administrative processes
- Manage appointments, client accounts, payments and documentation accurately
- Complete and troubleshoot direct billing and insurance submissions
- Review and correct booking, billing and client-account errors
- Complete and review daily cash-out procedures and identify discrepancies
- Manage waitlists, appointment openings and help maximize practitioner schedules
- Handle more complex booking and client-account situations
- Support practitioners with day-to-day administrative needs




- Provide administrative guidance and support to our Client Care team
- Maintain accurate client information, forms and clinic records
- Identify issues and take initiative to resolve them before management involvement is required
- Help maintain consistency in front-end procedures and clinic policies
- Assist with regular front-end responsibilities including phones, bookings, payments and client check-in/check-out

What We're Looking For

This is not an entry-level reception position. We're intentionally looking for someone with administrative education and/or relevant professional experience who is ready to take ownership of an important role within our clinic.

Our ideal candidate has

- Post-secondary education or certification in Medical Office Administration, Office Administration, Business Administration or a related field, and/or significant relevant administrative experience
- Previous administrative experience in healthcare, wellness, professional services or another busy office environment
- Strong computer skills and confidence learning new systems
- Excellent attention to detail and a high standard for accuracy
- Strong organization, prioritization and time-management skills
- Professional, personable and confident communication




- The ability to problem-solve independently and follow through on responsibilities
- Good judgment when handling confidential client information and sensitive situations
- The ability to stay organized in a busy environment with frequent interruptions
- Reliability and availability for a combination of daytime and evening weekday shifts

Experience with Jane App, direct billing or insurance submissions is considered an asset, but we're happy to provide system-specific training to the right experienced administrator.

About Recovery Lab

Recovery Lab is a busy multidisciplinary health and wellness clinic in Red Deer. Our growing team includes practitioners across massage therapy, physiotherapy, manual osteopathy, acupuncture and integrative Chinese medicine, reflexology and recovery services.

Our front-end team plays an important role in supporting both our clients and practitioners. We're looking for someone who wants to learn the clinic thoroughly, take ownership of their responsibilities and become a dependable long-term part of our team.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 35 per week

Schedule: Monday to Friday, combination of daytime and evening shifts

Weekends: No regularly scheduled weekends

Employee perks include:

- 20% off massage therapy
- Complimentary access to Recovery Lab recovery services
- In office parking

Pay: From $20.00 per hour

Expected hours: 35.0 per week

Benefits

- On-site parking

Work Location: In person

📌 Full-Time Clinic Administrator (Red Deer)
🏢 Recovery Lab
📍 Red Deer