Job Summary

Join our dynamic hospitality team as a Full Time Hotel Front Desk Agent! In this energetic role, you will be the welcoming face of our hotel, providing exceptional guest services and ensuring smooth check-in and check-out experiences. Your enthusiasm and professionalism will set the tone for guests’ stays, creating memorable moments from the moment they arrive.

If you thrive in a fast-paced environment, enjoy engaging with diverse guests, and have a passion for hospitality, this is the perfect prospect to showcase your skills and grow within a vibrant team.

Duties

- Greet guests warmly upon arrival, ensuring a friendly and professional first impression
- Manage multi-line phone systems to handle reservations, inquiries, and guest requests efficiently
- Check guests in and out accurately while verifying reservation details and processing payments
- Provide information about hotel amenities, local attractions, and dining options to enhance guest experience
- Handle guest concerns or complaints promptly with a positive attitude and effective solutions
- Maintain accurate records of guest stays, reservations,



and special requests in the hotel management system
- Collaborate with housekeeping and maintenance teams to address guest needs swiftly and ensure room readiness

Requirements

- Proven experience in front desk operations within a hotel or hospitality setting preferred
- Excellent customer service skills with a friendly, approachable demeanor
- Strong phone etiquette and communication skills; ability to handle multiple calls professionally
- Multilingual or bilingual abilities are highly valued to assist diverse guest populations
- Ability to work flexible hours including evenings, weekends, and holidays as needed
- Familiarity with multi-line phone systems and front desk software is advantageous
- A genuine passion for hospitality and delivering outstanding guest experiences

Embark on a rewarding career where your enthusiasm makes every guest feel valued! We’re dedicated to supporting your growth in a lively environment that celebrates teamwork, professionalism, and exceptional service.

Pay: From $19.20 per hour

Work Location: In person

📌 Full Time Hotel Front Desk Agent (London)
🏢 Holiday Inn & Suites/Candlewood Suites London
📍 London