Tetra Digital Group is Canada's leading institutional digital asset infrastructure provider, and right now, we're at an inflection point. Tetra is Canada's first and only regulated digital asset custodian and first and only regulated FI in Canada to issue a stablecoin. We're backed by Urbana Corporation, National Bank, ATB Financial, Wealthsimple, Purpose Unlimited, Shakepay, Shopify, and Coinbase Ventures — some of the most consequential names in Canadian finance and fintech.

Canada clears roughly $424 billion every business day, and much of the payment infrastructure underneath it was designed in the 1980s. Batch windows. We're a team of about 30 people building rails that settle continuously, programmatically, and under regulatory oversight.

This role is reporting into the Head of Operations and Treasury of the Trust business. You help run the day to day of the Trust business but as we are also a close knit team, there will also be initiatives to help with the CADD Stablecoin business line. The Support & Operations team delivers high-quality client support and manages day-to-day operational processes across the digital asset custody platform.

The role resolves client requests, monitors crypto transactions, partners with internal teams, and drives process improvements to ensure secure, efficient, and reliable operations. Field customer inquiries, assist with onboarding and ongoing support of clients and partners. Provide functional and technical support for all electronic fund movements of digital assets and fiat, including FX and banking systems.

Able to take simple and complex data sets into easy to understand workflows and dashboards. Work cross functionally with different teams,



such as Client Service, Product, Business Development, Compliance, Finance, etc. Degree in Business, Economics, Finance, Engineering, Computer Science, or similar technical field of study, or equivalent practical experience.

Minimum 3-5+ years of hands‑on experience in digital assets or financial operations, with familiarity of digital assets and blockchain. Growth mindset with a passion for the digital asset industry and trends. Proven ability to lead projects independently, manage time effectively, and handle escalations with maturity.

Excellent communication skills in verbal and written English. Proficiency with Microsoft Office/Excel; additional experience with data tools, automation platforms, or scripting languages is a plus. If you’ve run regulated financial infrastructure at a bank, a payments processor, or a fintech that survived a real audit, you already have the harder half of this job.

Experience with customer management; Comprehensive health, dental, and paramedical coverage ~$Generous vacation, and the cultural expectation that you actually take it ~ A front-row seat to Canada’s digital asset transformation — this is a rare opportunity to be part of something that doesn’t exist yet ~ But we’re also a licensed trust company, and some things genuinely cannot break. 24/7 market, 24/7 platform, we are not not a 9‑5 job and have to be ready to help customers after hours and on weekends if need be Working in the operations of a digital asset company does not have a perfect playbook, we often just need to pull our sleeves a bit and tackle the problems as they come. Tetra is committed to building a diverse and inclusive team.

📌 Full Time Senior Stock Associate (Calgary)
🏢 Tetra Digital Group
📍 Calgary