Connex Telecommunications Inc. is seeking a Genesys Cloud Technical Business Systems Analyst to lead contact centre transformation in a hybrid Toronto role. The candidate will drive routing, queuing, IVR strategies and support cloud configuration, migrations, and modernization efforts.
Fluency in French and English is required, with robust stakeholder engagement and hands-on Genesys Cloud expertise in large enterprise environments. The role offers on-site attendance as needed in Toronto.